Returns & Exchanges
At Lorex, we stand by the quality of our security products and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If you are not happy with your electronics, we provide a streamlined process for returns and exchanges on all eligible items.
Initiate Your Request
Log into your Lorex account and navigate to the order history section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all cables, mounts, and manuals, to ensure the item is protected during transit.
Affix the Shipping Label
Print the prepaid shipping label provided via email and attach it clearly to the outside of your package, ensuring any previous shipping labels are covered.
Receive Your Refund
Once our technicians inspect the returned hardware at our warehouse, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing